Overall, we were extremely satisfied with our Anderson experience. The temperature on the second level is much more comfortable this summer, which we believe is a result of the replacement windows. The installers were efficient and friendly. After the installation, we noticed some spots around the windows where the paint was chipped. However, we were expecting this given the extent of the project and condition of the paint in certain rooms. Also, two of our shades had to be reinstalled using an outside mount instead of an inside mount due to the depth change. This was manageable just unexpected.
We had a great experience from ordering, installation and then through post installation.
We had an estimate from Renewal by Andersen a couple years ago but had to put the project on hold. When Bruce Emdur came to give us a new estimate this summer, I'm sure he wondered whether we were serious buyers or not, but he worked with us, not assuming we knew anything. We had a lot or questions and Bruce spent over 5 hours going through each of the 25 double-hungs, a half circle and a bay window, including screens and grid sizes. When Bruce left, we were sure we would proceed. . The team of Jason Kopenits, Dave and Justin did a great job at installation. They even made a few repairs to the old windowsills. The day they were done installation we were certain we made the right decision.
Then I damaged two of the screens when I took them out for the winter. That's where Richard Burton came through for us.
If you are looking for great windows, great installation and great customer support, you will be happy with the Renewal by Andersen team out of King of Prussia.
Thanks again to Bruce, Jason, Dave, Justin and Richard.
1 Renewal by Andersen of Southern New England is an independently owned and operated affiliate operating in RI, CT and Cape Cod, MA. Offer not available in all areas. Discount applied by retailer representative at time of contract execution and applies to purchase of 4 or more windows and/or patio doors. Buy two windows and/or patio doors, get the second two windows and/or patio doors, of equal or lesser value, 40% off. Discount applied to lowest priced window and/or door products in purchase. Cannot be combined with other offers. To qualify for discount offer, initial contact for a free Window and Patio Door Diagnosis must be made and documented on or before 8/31/18, with the appointment then occurring no more than 10 days after the initial contact. No payments and deferred interest for 12 months available to well qualified buyers on approved credit only. Not all customers may qualify. Higher rates apply for customer with lower credit ratings. Financing not valid with other offers or prior purchases. No Finance Charges will be assessed if promo balance is paid in full in 12 months. Renewal by Andersen retailers are independently owned and operated retailers, and are neither brokers nor lenders. Any finance terms advertised are estimates only, and all financing is provided by third-party lenders unaffiliated with Renewal by Andersen retailers, under terms and conditions arranged directly between the customer and such lender, all subject to credit requirements. Renewal by Andersen retailers do not assist with, counsel or negotiate financing, other than providing customers an introduction to lenders interested in financing. All residents of islands including but not limited to Martha’s Vineyard and Nantucket will be subject to an island surcharge. CT HIC.0634555. MA 173245. RI 36079. Southern New England Windows, LLC, d/b/a Renewal by Andersen of Southern New England. Southern New England Windows LLC is the authorized representative of Renewal by Andersen and the registered Home Improvement Contractor. Renewal by Andersen does not hold this HIC number. “Renewal by Andersen” and all other marks where denoted are marks of Andersen Corporation. ©2018 Andersen Corporation. All rights reserved. ©2018 Lead Surge LLC. All rights reserved. † Values are based on comparison of Renewal by Andersen ® double-hung window U-Factor to the U-Factor for clear dual pane glass non-metal frame default values from the 2006, 2009, 2012, 2015 and 2018 International Energy Conservation Code “Glazed Fenestration” Default Tables. *See limited warranty for details.