We had a great experience from ordering, installation and then through post installation.
We had an estimate from Renewal by Andersen a couple years ago but had to put the project on hold. When Bruce Emdur came to give us a new estimate this summer, I'm sure he wondered whether we were serious buyers or not, but he worked with us, not assuming we knew anything. We had a lot or questions and Bruce spent over 5 hours going through each of the 25 double-hungs, a half circle and a bay window, including screens and grid sizes. When Bruce left, we were sure we would proceed. . The team of Jason Kopenits, Dave and Justin did a great job at installation. They even made a few repairs to the old windowsills. The day they were done installation we were certain we made the right decision.
Then I damaged two of the screens when I took them out for the winter. That's where Richard Burton came through for us.
If you are looking for great windows, great installation and great customer support, you will be happy with the Renewal by Andersen team out of King of Prussia.
Thanks again to Bruce, Jason, Dave, Justin and Richard.
Overall, we were extremely satisfied with our Anderson experience. The temperature on the second level is much more comfortable this summer, which we believe is a result of the replacement windows. The installers were efficient and friendly. After the installation, we noticed some spots around the windows where the paint was chipped. However, we were expecting this given the extent of the project and condition of the paint in certain rooms. Also, two of our shades had to be reinstalled using an outside mount instead of an inside mount due to the depth change. This was manageable just unexpected.